Operations Manager – Premium Coffee Brand

Are you passionate about operational excellence and supporting business partners? Our client, a premium coffee brand with over 15 years of experience in high-quality espresso and coffee vending solutions, is seeking an Operations Manager to join their team in Warsaw, Poland.

About the Company

This dynamic and innovative coffee brand specializes in sourcing premium coffee beans and offering a wide range of products, including espresso machines, capsules, and coffee beans. With over 1,600 vending machines delivering more than 200 million coffee portions annually, the company is dedicated to providing an exceptional coffee experience, supported by a 24/7 technical assistance team.

Partnering with one of Europe’s largest food-tech companies—generating over €1 billion in annual revenue—this brand is positioned for strong growth, offering cutting-edge resources and expertise to its franchise and business partners.

Their franchise program enables entrepreneurs and businesses to own and operate coffee vending machines. Franchisees receive comprehensive training, marketing support, and technical assistance, ensuring their success in the coffee vending industry.

The Role: Operations Manager

As the Operations Manager, you will be responsible for ensuring smooth and efficient operations across the franchise network and broader business activities. This role will focus on providing operational support to franchise partners, optimizing logistics, and enhancing service quality to drive overall business growth.

Key Responsibilities

• Oversee and optimize daily operations, ensuring franchisees and business partners receive seamless support.
• Develop and implement processes to enhance efficiency and service delivery.
• Provide operational guidance and assistance to franchise partners, ensuring they adhere to brand standards.
• Manage supply chain and logistics, ensuring timely distribution of coffee products and vending machine maintenance.
• Collaborate closely with cross-functional teams, including sales, marketing, and technical support, to ensure operational excellence.
• Monitor performance metrics and implement strategies for continuous improvement.
• Act as the key liaison between franchise partners and the company, fostering strong relationships.

Qualifications

• 4+ years of experience in operations management, franchise support, or business development.
• Fluency in Polish with strong English communication skills.
• Strong problem-solving skills and the ability to optimize business operations.
• Experience in supply chain management, logistics, or service delivery is a plus.
• Proven ability to manage multiple stakeholders and build strong business relationships.

Who You Are

• Highly organized, detail-oriented, and results-driven.
• Passionate about process improvement and operational efficiency.
• Entrepreneurial and self-motivated with a proactive approach.
• Excellent communicator with strong interpersonal skills.

What We Offer

• Competitive salary with performance-based incentives.
• Company car and additional benefits.
• Direct collaboration with company founders and leadership.
• Training and professional development in a fast-growing industry.
• Support from a leading European food-tech company with a €1 billion turnover.
• Career advancement opportunities as the company expands.

Join Us in Shaping the Future of Coffee

If you’re excited about optimizing operations and supporting business partners in the premium coffee industry, we want to hear from you.

Apply now and be part of a team dedicated to delivering exceptional coffee experiences across Poland!